At Cotton Wood Candles, we take pride in the quality and craftsmanship of every piece, and your satisfaction is essential to us.
30-Day Return Policy
We offer a 30-day return policy, subject to our terms and conditions.
Change of Mind – Fragrance Exchanges
If you'd like to exchange for a different fragrance (change of mind), please contact us within 30 days of receiving your order; items must be unused and in original condition, and the customer covers postage both ways.
Faulty or Damaged Items
Faulty or damaged items will be replaced or refunded — contact us and we'll make it right. Please inspect your order on delivery and let us know as soon as possible if your candle arrives damaged or faulty, or if you receive the wrong item.
If your candle is damaged in transit:
- Please keep the original packaging and box
- Take clear photos and videos of the damaged item, outer box and internal packaging
- Contact us via email at admin@cottonwoodcandles.com.au or text us at 0415 147 858
How to Request a Return or Exchange
Email us at admin@cottonwoodcandles.com.au with your proof of purchase (receipt or order confirmation) and we'll send you the return instructions. Approved refunds are issued to your original payment method and may take 5 to 7 business days to appear in your account.
Gift Cards
Gift cards cannot be exchanged for cash or used to purchase other gift cards.
This doesn't affect your rights under the Australian Consumer Law.
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