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The Duo Collection
The luxurious Duo, featuring 1 extra-large candle and 1 large candle.
Each candle is beautifully hand-poured in Australia using a natural coconut & soy blend, crafted to elevate your home with elegance and a long-lasting, memorable natural fragrance and burn.
Together, they make the perfect present for someone special or just simply a beautiful gift for yourself.
Duo Collection
To get the best burn and longest life from your soy candle, please follow these care tips:
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First Burn: Allow your large and extra candle to burn for at least 2 hours (or until the wax melts evenly to the edges). This prevents tunnelling and ensures an even melt pool.
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Trim the Wick: Always trim the wick to around 5mm before each use. (See instructions inside your candle box.)
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Safe Placement: Place your candle on a heat-resistant surface, away from draughts, pets, children, curtains, and furniture.
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Extinguishing: Never use water to put out a candle. Instead, ALWAYS use a candle snuffer or gently dip the wick into the melted wax with a heat-safe tool, then lift it back up.
After Each Burn: Wipe the inside of the container to remove any residue and keep your candle looking fresh.
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We ship Australia-wide from Monday to Friday (AEST/AEDT).
Please note: Extra-large and large candles cannot be delivered to PO Boxes or post offices.
To help us get your order to you safely, please provide clear delivery instructions. Ensure your candle box can be left in a shaded, secure location, away from direct sunlight.
All orders are shipped via Sendle or Australia Post.
Local Pickup
✔️ Free local pickup is available from Bli Bli, Sunshine Coast.
Order Processing
As our candles are often hand-poured to order, please allow 3–5 business days for processing. During busy periods, processing may take a little longer.Once your order has been fulfilled, a tracking number will be sent to your email.
Stay Connected
Follow us on Instagram @cottonwood_decoraustralia for updates, new releases, and behind-the-scenes pours.At Cotton Wood Candles, we take pride in the quality and craftsmanship of every piece, and your satisfaction is essential to us.
Eligibility for Returns
To be eligible for a return, the item must meet the following criteria:-
It is in the same condition as when received
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It is unused, unlit, and undamaged, showing no signs of improper handling or disregard for care and safety instructions.
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You have proof of purchase (e.g. receipt or order confirmation)
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You contact us within 7 days of receiving your order
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Once approved, please allow 5 to 7 business days for the refund to be processed and reflected in your original payment method.
How to Request a Return-
Email us at admin@cottonwoodcandles.com.au.
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If your return is approved, we will provide the return instructions.
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Once your item is received and inspected, your refund will be issued to the original payment method, which may take 5 to 7 business days to appear in your account.
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We will cover return shipping for items that are faulty or damaged upon arrival.
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For all other approved returns, return shipping costs are the responsibility of the customer
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Damages & Issues
Please inspect your order upon delivery and contact us immediately if:-
Your candle arrives damaged or defective
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You received the wrong item
In case of damage during transit:
- Do not discard the original packaging or box
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IMPORTANT: Take clear photos and videos of the damaged item, outer box, and internal packaging
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Contact us immediately via email at admin@cottonwoodcandles.com.au or text us at 0415 147 858
Items Not Eligible for Return
Please note that the following items are not eligible for return or refund:-
Sale or clearance items
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Gift cards - can not be exchanged for cash or purchase other Gift Cards
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Returns due to change of mind
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