Fresh Linen

To get the best burn and longest life from your soy candle, please follow these care tips:

• First Burn: Allow your Large and Extra large candle to burn for at least 2 hour (or until the wax melts evenly to the edges). This prevents tunneling and ensures an even melt pool.

• Trim the Wick: Always trim the wick before each use to around 5mm. (See instructions inside your candle box.)

• Safe Placement: Place your candle on a heat-resistant surface, away from drafts, pets, children, curtains, and furniture.

• Extinguishing: Never use water to put out a candle. ALWAYS, use a candle snuffer or gently dip the wick into the melted wax with a heat-safe tool, then lift it back up.

After Each Burn: Wipe the inside of the container to remove any residue and keep your candle looking fresh.

We ship Australia-wide from Monday to Friday (AEST/AEDT).

Please note: Extra-large and large candles cannot be delivered to PO Boxes or post offices.

To help us get your order to you safely, please provide clear delivery instructions. Ensure your candle box can be left in a shaded, secure location, away from direct sunlight.

All orders are shipped via Sendle or Australia Post.

Local Pickup
✔️ Free local pickup is available from Bli Bli, Sunshine Coast.

Order Processing

As our candles are often hand-poured to order, please allow 3–5 business days for processing. During busy periods, processing may take a little longer.

Once your order has been fulfilled, a tracking number will be sent to your email.

Stay Connected
Follow us on Instagram @cottonwood_decoraustralia for updates, new releases, and behind-the-scenes pours.

We want you to love your candles. If for any reason you don’t, our 30-day return policy gives you 30 days from the date you receive your order to request a return.

Eligibility for Returns
To be eligible, your item must:

• Be in the same condition you received it

• Be unused and unlit

• Include proof of purchase (receipt or order confirmation)
   

How to Start a Return

• Contact us at admin@cottonwoodcandles.com.au to request your return.

• If approved, you’ll be asked to send your item back to us.

• Once we receive and confirm the item is unused, we will:

  • Refund the purchase price (excluding original shipping)

  • Refund your return shipping costs once a receipt is supplied.
     

Damages & Issues

Please inspect your order when it arrives and contact us right away if:

• Your candle is defective or damaged

• You receive the wrong item
   

Important for Damaged Candles in Transit

• Do not throw away the packaging or box

• Take clear photos of the damaged box and the inside packaging

• Contact us immediately at admin@cottonwoodcandles.com.au or text 0415 147 858

Exclusions

• Sale items and gift cards cannot be returned