The Candle Lover's Gift Set

Order by Monday 30 November, 11:59pm AEST for Christmas delivery anywhere in Australia.

Every candle is hand-poured to order here on the Sunshine Coast. We're taking a short summer break, so orders placed after 30 November will be posted from Wednesday 16 December.

Ordering after 30 November? Australia Post's last recommended Parcel Post dates from Queensland are:

• NT – Mon 14 Dec (this is before we're back, so please order by 30 November)
• WA – Thu 17 Dec
• Tas – Fri 18 Dec
• NSW, ACT, Vic & SA – Mon 21 Dec
• Qld – Tue 22 Dec

Please allow extra time for regional and remote addresses. Orders placed after 30 November may not arrive before Christmas. Short on time? Our digital gift cards are emailed instantly.

To get the best burn and longest life from your soy candle, please follow these care tips:

• First Burn: Allow your large and extra candle to burn for at least 2 hours (or until the wax melts evenly to the edges). This prevents tunnelling and ensures an even melt pool.

• Trim the Wick: Always trim the wick to around 5mm before each use. (See instructions inside your candle box.)

• Safe Placement: Place your candle on a heat-resistant surface, away from draughts, pets, children, curtains, and furniture.

• Extinguishing: Never use water to put out a candle. Instead, ALWAYS use a candle snuffer or gently dip the wick into the melted wax with a heat-safe tool, then lift it back up.

After Each Burn: Wipe the inside of the container to remove any residue and keep your candle looking fresh.

We ship Australia-wide from Monday to Friday (AEST/AEDT).

Shipping Cost
Free shipping on all orders over $159. Orders under $159 are shipped with Australia Post, with the cost calculated by weight at checkout.

Please note: Extra-large and large candles cannot be delivered to PO Boxes or post offices.

To help us get your order to you safely, please provide clear delivery instructions. Ensure your candle box can be left in a shaded, secure location, away from direct sunlight.

Local Pickup
✔️ Free local pickup is available from Bli Bli, Sunshine Coast.

Order Processing
As our candles are often hand-poured to order, please allow 3–5 business days for processing. During busy periods, processing may take a little longer.

Once your order has been fulfilled, a tracking number will be sent to your email.

Stay Connected
Follow us on Instagram @cottonwood_decoraustralia for updates, new releases, and behind-the-scenes pours.

At Cotton Wood Candles, we take pride in the quality and craftsmanship of every piece, and your satisfaction is essential to us.

30-Day Return Policy
We offer a 30-day return policy, subject to our terms and conditions.

Change of Mind – Fragrance Exchanges
If you'd like to exchange for a different fragrance (change of mind), please contact us within 30 days of receiving your order; items must be unused and in original condition, and the customer covers postage both ways.

Faulty or Damaged Items
Faulty or damaged items will be replaced or refunded — contact us and we'll make it right. Please inspect your order on delivery and let us know as soon as possible if your candle arrives damaged or faulty, or if you receive the wrong item.

If your candle is damaged in transit:

• Please keep the original packaging and box
• Take clear photos and videos of the damaged item, outer box and internal packaging
• Contact us via email at admin@cottonwoodcandles.com.au or text us at 0415 147 858

How to Request a Return or Exchange
Email us at admin@cottonwoodcandles.com.au with your proof of purchase (receipt or order confirmation) and we'll send you the return instructions. Approved refunds are issued to your original payment method and may take 5 to 7 business days to appear in your account.

Gift Cards
Gift cards cannot be exchanged for cash or used to purchase other gift cards.

This doesn't affect your rights under the Australian Consumer Law.